FAQs
Frequently Asked Questions (FAQ)
Farming Techniques and Ethics
Q1: What sustainable farming practices does Kummul Coffee use?
A: Kummul Coffee employs a variety of sustainable farming practices, including shade-grown coffee, natural composting, water conservation, and organic farming methods. These practices ensure the health of our soil, reduce environmental impact, and maintain the high quality of our coffee.
Q2: How does Kummul Coffee support smallholder farmers?
A: We work closely with small block holder farmers by providing them with training, resources, and fair compensation. Our partnerships focus on sustainable farming techniques and ensure that farmers receive equitable payment, contributing to community development and economic stability.
Q3: Is Kummul Coffee involved in any fair trade or ethical sourcing initiatives?
A: Yes, Kummul Coffee is committed to fair trade practices and ethical sourcing. We ensure that all our farmers receive fair wages and work under safe conditions. We are also working towards obtaining Fair Trade certification to further solidify our commitment to ethical practices.
Coffee Processing
Q4: What processing methods do you use for your coffee?
A: Our primary processing method is wet processing (washed process), which involves hand-picking, pulping, fermentation, washing, and sun-drying. This meticulous process helps preserve the unique flavor profiles of our beans and ensures high quality.
Q5: How do you ensure the quality of your coffee during processing? A: Quality control is integral to our processing method. After pulping and fermentation, beans are thoroughly washed and dried to the optimal moisture content. We also perform rigorous inspections, grading, and sorting, followed by cupping by trained Q-graders to ensure each batch meets our high standards.
Storage and Shipping
Q6: How is Kummul Coffee packaged for shipping?
A: Our green coffee beans are packed in 60kg jute bags lined with GrainPro or similar material to preserve their freshness. Each bag is carefully labelled with detailed information about origin, grade, and lot number.
Q7: What are your shipping methods and rates?
A: We ship our coffee in 20-foot and 40-foot containers to destinations worldwide. Shipping and handling rates are included in the per kilogram price of our coffee beans. Our all-inclusive pricing also covers local and international insurance, as well as the cost and freight of our products.
Q8: How do you ensure the coffee stays fresh during shipping?
A: Our packaging materials, such as GrainPro liners, are designed to maintain the freshness of our coffee beans during transit. Additionally, our efficient shipping processes ensure timely delivery to preserve the quality of our beans.
Coffee Quality
Q9: What makes Kummul Coffee's beans unique?
A: Kummul Coffee beans are grown at an altitude of 4000 meters in the Highlands of Papua New Guinea, benefiting from the unique microclimate and rich volcanic soil. Our sustainable farming practices, meticulous processing, and stringent quality control result in beans with exceptional flavour profiles and complexity.
Q10: Do you offer specialty coffee certifications?
A: We are working towards obtaining certifications such as Organic, Rainforest Alliance, and Fair Trade. These certifications will reflect our dedication to quality, sustainability, and ethical practices.
Customer Payments
Q11: What payment methods do you accept?
A: We accept a variety of payment methods, including bank transfers, credit cards, and other secure payment options. Specific payment terms and options will be discussed during the order process.
Q12: Do you offer any payment terms for bulk orders?
A: Yes, we offer flexible payment terms for bulk orders. Please contact our sales team to discuss your specific needs and to arrange suitable payment terms.
Q13: How do you handle payment security?
A: We use secure payment gateways and adhere to strict confidentiality and data protection policies to ensure that your payment information is safe and secure.